Business Information
These Terms & Conditions govern your use of the TKGarage website and our products and services.
Business Name: TKGarage
Registered Address: Chowk, MDA Rd, near Excise Office, Shadab Colony Multan, 66000
Workshop Address: Chowk, MDA Rd, near Excise Office, Shadab Colony Multan, 66000
Phone: 0308 7827772
WhatsApp: 0308 7827772
Email: tkgarage.pk@gmail.com
By accessing our website, purchasing products, booking a service, or communicating with us through WhatsApp, phone, email, or any other official channel, you agree to these Terms & Conditions.
Customer Support & Complaint Resolution
Customer satisfaction is important to us. If you experience any issue regarding your order, booking, payment, or service, please contact us using our official contact details above.
We aim to:
Respond to complaints within 2 business days
Resolve complaints within 7 business days whenever reasonably possible
Please provide your order number, booking details, or invoice number to help us resolve your concern more efficiently.
Services & Products
TKGarage provides automotive services and automotive accessories including, but not limited to:
Vehicle Restoration
Dent & Paint Services
Car Detailing
Auto Accessories
Vehicle Modifications
Related Automotive Services
Service availability may vary depending on vehicle condition, product availability, and workshop capacity.
Bookings & Orders
Appointments may be booked through our website, WhatsApp, phone, or by visiting our workshop.
Submitting a booking request does not guarantee confirmation until approved by our team.
Product orders are confirmed once payment (where applicable) has been successfully received and verified.
We reserve the right to decline or reschedule bookings due to operational requirements, unavailable products, incorrect customer information, or circumstances beyond our reasonable control.
Pricing & Payments
All prices displayed on our website are subject to change without prior notice.
Payment may be accepted through approved payment gateways, bank transfer, cash, or other officially supported payment methods.
Customers should only make payments using our verified payment channels.
TKGarage will never request payment through unofficial WhatsApp numbers or unauthorized third-party accounts.
Shipping Policy
Auto accessory orders are delivered within Pakistan using trusted courier services.
Estimated delivery times may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances outside our control.
Processing Time:
[1–2 Business Days]
Estimated Delivery:
[3–7 Business Days]
Customers are responsible for providing accurate shipping information during checkout.
Incorrect addresses may result in delays or additional delivery charges.
Cancellation Policy
Product Orders
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been dispatched, cancellation requests may no longer be accepted.
Workshop Appointments
Appointments may be cancelled or rescheduled by providing at least 24 hours' notice.
Late cancellations may require a new booking appointment.
Refund Policy
Refund requests are reviewed individually based on the circumstances of each order or service.
If a refund is approved, the amount will be processed using the original payment method whenever possible.
Approved refunds are processed within 7 business days.
Shipping charges, courier costs, or customized products may not be refundable unless required by applicable law.
Acceptance of Terms
By accessing our website, submitting a booking request, or communicating with us via WhatsApp, you confirm that you have read, understood, and agreed to these terms and conditions. If you do not agree, please do not use our services.
These terms apply to all visitors, customers, and anyone who interacts with our workshop through any channel including our website, WhatsApp, phone, or in person.
Customer Responsibilities
Customers are responsible for:
Providing accurate booking and contact information.
Verifying payment requests directly with our official team before transferring money.
Arriving at scheduled appointments on time.
Bringing vehicles in a condition suitable for inspection or repair.
Informing us of any modifications or existing issues that may affect the requested service.
Inspecting delivered products upon receipt and reporting any concerns promptly.
Acceptable Website Usage
You agree not to use our website:
For unlawful activities.
To submit false or misleading information.
To interfere with website security.
To upload malicious software or viruses.
To copy, scrape, or misuse website content.
To violate any applicable laws or regulations.
Any misuse may result in suspension of access or legal action where appropriate.
Intellectual Property
All website content, including logos, photographs, product images, graphics, text, designs, branding, and other materials, remains the intellectual property of TKGarage unless otherwise stated.\
No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
Warranty Disclaimer
Repair outcomes depend on the existing condition of the vehicle.
While we strive to provide professional workmanship and quality products, we cannot guarantee against future mechanical failures, damage caused by accidents, misuse, neglect, improper maintenance, or factors beyond our control.
Any applicable product warranty remains subject to the manufacturer's warranty terms.
Limitation of Liability
To the maximum extent permitted by applicable law, TKGarage shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Customers remain responsible for ensuring that any requested product or service meets their individual requirements.
How We Use Your Data
We respect your privacy.
Personal information collected through our website, WhatsApp, phone, or booking forms is used only for:
Processing bookings
Fulfilling product orders
Customer communication
Payment verification
Service updates
Legal and regulatory compliance
We do not sell or rent customer information to third parties.
For more information, please review our Privacy Policy.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Multan, Pakistan.
Privacy and Data Security
We take your privacy seriously. Your personal information is never sold, shared, or distributed to any third party. All communications regarding your booking, payment, and service are conducted through WhatsApp.
Please note that as payments are processed through WhatsApp, you are responsible for verifying the identity and payment details of our team before transferring any amount. We will never ask for payment through unverified numbers or third party platforms.
If you receive a suspicious payment request claiming to be from us, contact us immediately on our official number before proceeding.
Changes to These Terms
TKGarage reserves the right to update these Terms & Conditions at any time.
The latest version published on our website will always apply to future orders, bookings, and use of our services.
Contact Us
If you have any questions regarding these Terms & Conditions, our products, or our services, please contact us:
TKGarage
📍 Address: Chowk, MDA Rd, near Excise Office, Shadab Colony Multan, 66000
📞 Phone: 0308 7827772
💬 WhatsApp: 0308 7827772
📧 Email: tkgarage.pk@gmail.com
