Our Commitment
At TKGarage, customer satisfaction is our priority. If you're not completely satisfied with your purchase, you may request a return or refund under the conditions below.
7-Day Return Policy
You may request a return within 7 days of receiving your order. Requests submitted after 7 days may not be eligible for a refund or exchange.
Return Eligibility
To qualify for a return, the item must:
Be unused and in its original condition.
Include all original packaging, accessories, and manuals.
Not be damaged due to misuse, improper installation, or customer handling.
Non-Returnable Items
The following items cannot be returned:
Used or installed products.
Custom-made or special-order items.
Clearance or final sale products.
Items returned without original packaging.
How to Request a Return
To request a return, contact TKGarage through our official WhatsApp, phone number, or email within 7 days of receiving your order. Please include your order number, reason for the return, and clear photos if the item is damaged or incorrect.
Refund Process
Once your returned item is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 7 business days after the returned item has been received, inspected, and approved.
All returned products are inspected upon arrival. Refunds or exchanges are approved only after the returned item meets our return eligibility requirements.
Exchanges
If you received a damaged, defective, or incorrect product, we'll gladly replace it, subject to stock availability.
Return Shipping
Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.
Return Address
Returned products should only be sent to our official workshop address:
Chowk, MDA Rd, near Excise Office, Shadab Colony Multan, 66000
Please do not send any products without first contacting our support team.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the product.
For order cancellations before dispatch, please refer to our Cancellation Policy.
Need Help?
For any questions regarding returns or refunds, please contact the TKGarage support team before sending your item back. We're here to help and ensure the best possible experience.
WhatsApp: 0308 7827772
Phone: 0308 7827772
Email: tkgarage.pk@gmail.com
